This information provides you with the terms and conditions on which we provide the services Susana Bettencourt. Please read this document carefully before ordering any product from us. You must understand that when you make an order you accept these terms and conditions.


These Terms and Conditions shall apply to visitors of this site as well as to any commercial transaction conducted through this site.
Browse and use this website constitutes acceptance of these Terms and Conditions.
These Terms and Conditions may be revised at any time without notice. It is the duty of the user to consult these Terms and Conditions each time you visit this site.

Susana Bettencourt

The website susanabettencourt.com online store is owned by Susana Bettencourt, with address at Studio 2, 13, Goldhawk Road W12 8QQ London with the NIF XXX XXX XXX. The customer service can be provided to address indicated, by email.

All available articles have indicated the sale price to the public in Euros and Pounds, also consider the VAT at the prevailing rate in Portugal.
Prices of products may change at any time but do not affect orders which have already been made and are being dispatched.


All content on this site is intended only for a particular purpose. Are thus prohibited reproduction, transfer, distribution and storage of the contents of this website for purposes other than strictly personal use without prior written permission of susanabettencourt.com.
We reserve the right, at any time and without notice, modify the information available on this site. This includes: products, prices, promotions, business conditions and the services it provided.
The mark can not be used without prior written permission of susanabettencourt.com, lest the latter resort to legal means available and appropriate to prevent such use.
The photos used on this site are representative of the final product however the colors may be slightly different for lighting issues. It is advised to refer to the detailed record of the products. In case of doubt as to the characteristics of a particular product, it is preferable to make direct contact with the customer support.
The features and the price of the products sold on this site may be changed at any time without notice.
All contents – contractual information, product description, communication by email and formalization of the sale – this site is written in Portuguese.


For some countries outside the European Union some products may be subject to customs fees and taxes upon entry into the destination country. Charges and import taxes are the responsibility of the importer buyer. If there are any additional charges for customs, import duties or taxes, these will be the responsibility of the buyer upon delivery of the order.
Note that we have no control over these costs, which depend on each customs of each country and are therefore not possible to predict.


The susanabettencourt.com use as payment systems: Bank Transfer and Paypal for secure payments by credit card. Safeguard that orders that are not paid within five working days will be canceled.

Information on the methods of payment:

  1. Payment by bank transfer shall be effective upon sending proof thereof with reference to the order number by email (functionality that most e-banking systems provides) or upon receipt. If the transfer is made to a bank or an ATM (cash machine) is essential to counter the submission of proof of bead transfer (eg through a scan or digital photo of the bead).
  2. PayPal is an online means of payment, which allows the use of multiple cards such as Visa, Mastercard or American Express without having to disclose the numbers of them each time you make a purchase on the Internet. May make payment even without a PayPal account using only your card. By using the PayPal payment is made on time.

The processing time of your order depends on the time of payment confirmation.


Orders are processed only when we receive the actual payment confirmation. The susanabettencourt.com thus can not guarantee the availability of parts up to the start of the processing of the order.
The date of delivery after confirmation of payment is a maximum of 2 working days. Only we process orders on weekdays. There can thus be accounted for or the purpose weekend or the holidays for an estimated delivery orders.
Orders are sent by mail and have the usual delivery time of national correspondence.
Safeguard that some parts may not be available in stock and can no longer manufacture them for having sold the tissue in question, at the time of purchase. In this case shall be immediately repaid the missing items.


Pursuant to applicable law, the susanabettencourt.com enables the exchange or refund of ordered and received within 15 days from the receipt pieces, together with proof of purchase. You should for that contact us via email or phone prior to returning. Only items that are still in their original packaging and in perfect condition will be accepted.

For added security we recommend the following procedures upon receipt of the order:

  1. Check that the outer packaging does not show signs of abuse or violation;
  2. Check if the products have no visible defects in transport.


The client undertakes to tell us a valid address that allows the delivery can be made during office hours. It should also provide information such as name, address, phone, email etc …, for the treatment of their orders and prepare their invoices. The provision of false or incomplete information may lead to refusal of validation of their orders.

The client undertakes to accept and settle prices listed for provision of operation susanabettencourt.com (prices of products, services and transport) and proceed to the payment of any customs and duties in case be binding in imports of products outside the European Union.

The client is unable to resell or copy for sale the design of any product.


The susanabettencourt.com ensures complete safety and confidentiality of all information provided by its clients treatment.
All personal information collected at our site are intended for use only for order processing and trade under the susanabettencourt.com, not being in any case available to third parties.
The client, through a contact, you can have access to their personal data and the ability to remove or update in accordance with the legal provisions of Protection of Personal Data.
Is strictly forbidden any other use of the Content, including without limitation distribution, reproduction, modification, display or transmission without the prior written consent. All “copyrights” and other notifications regarding the property shall be retained on all reproductions.


All purchases made on this site are subject to Portuguese law. Any conflict in understanding these Terms and Conditions should be submitted to the competent Portuguese court.